Thursday, December 30, 2010
Q: What is the return policy for online purchases?A: We allow all unworn merchandise in its original packaging to be returned for a full refund excluding shipping charges. We also allow all unworn merchandise in its original packaging to be returned for exchange and we will not charge you any shipping charge to get the new merchandise back to you.
For online purchases, you will have a return label. The label is NOT prepaid. You can mail the merchandise back to us any way that you choose.
On the back of the invoice in the package, there is a return form for you to fill out letting us know if you want an exchange or refund for the merchandise.
Please allow 4-6 weeks for us to receive the merchandise, process the return and for you to receive the merchandise back or a refund to your card.
We also allow you to return or exchange unworn merchandise back to our stores as long as the store has carried that item.Source: Journeys
For online purchases, you will have a return label. The label is NOT prepaid. You can mail the merchandise back to us any way that you choose.
On the back of the invoice in the package, there is a return form for you to fill out letting us know if you want an exchange or refund for the merchandise.
Please allow 4-6 weeks for us to receive the merchandise, process the return and for you to receive the merchandise back or a refund to your card.
We also allow you to return or exchange unworn merchandise back to our stores as long as the store has carried that item.Source: Journeys
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