Quality is our highest priority. Always has been, always will be. our guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.All in-store returns/exchanges in accordance with this policy for purchases paid for by cash or check require a government-issued photo ID. retail store purchasesJ.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. telephone and internet purchasesJ.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund or exchange within 60 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. factory purchasesJ.Crew Factory merchandise purchased in a J.Crew Factory store may be returned to any J.Crew Factory store location within 30 days of original purchase for refund or exchange. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment.J.Crew Factory merchandise purchase by phone or online may be returned to a J.Crew Factory store or by mail within 60 days of original purchase for refund or exchange. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. monogrammed, personalized and final sale itemsAll monogrammed, personalized and final sale items may not be returned or exchanged. Please note that all lingerie and vintage items and all items that have been altered, are final sale. price adjustmentJ.Crew gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. purchases paid by checkRefunds in accordance with this policy for purchases made by check over the phone or online will be electronically deposited into the account from which the funds were originally withdrawn. A check in the amount of the refund will be issued and mailed to you for refunds of purchases made by check in our retail stores. contact usPlease feel free to contact us with any questions or concerns at (800) 562-0258 or contactus@jcrew.com. return or exchange an item to our retail storesFor your convenience, J.Crew phone, Internet and retail store purchases may be returned to any J.Crew retail store for refund or exchange in accordance with this policy. J.Crew Factory stores can only accept returns of J.Crew Factory items that were purchased online or at a J.Crew Factory location. Monogrammed, personalized or final sale items can not be returned or exchanged.Click here to find your nearest retail store. return or exchange an item by mailJ.Crew uses SmartLabel by Newgistics and Authorized Return Services (ARS) by UPS to make your return process easy:

• These services are available in the contiguous United States only.
• Your package will include both a prepaid, preaddressed return label (SmartLabel) and a prepaid, preaddressed insert (ARS).
• Shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund (one item $5.95, two or more items $7.50, for either service).
• Drop your package into the mail.

You can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package.Our return address is:J.Crew Returns25 Millrace DriveLynchburg, VA 24502-4343 Click here to print a return label.If you do not have the packing slip, please include the following information with your return:

• Your name and billing address.
• The name, address and zip code of the person who placed the order, if it was a gift.
• The original purchase price and approximate date of the purchase.
• The item number of the merchandise, if available.

 return or exchange from outside the contiguous United StatesItems purchased in a J.Crew retail store, a J.Crew Factory store, or by phone or online may be sent to the address below using any trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund, in accordance with this policy.Our return address is:J.Crew Returns25 Millrace DriveLynchburg, VA 24502-4343USA return or exchange an item for Japan ordersTo return or exchange an item from Japan, please fill out the packing slip provided with your order and send to:Yamato Transport/International Service CenterYamato Transport Oji Building1-9-1 Shinden Adachi-kuTokyo 123-0865Attention: J.Crew Source: J.Crew