How do I return or exchange my Hallmark purchase?If for any reason you aren't completely satisfied with your purchase from Hallmark, simply return it to the store where you bought the item.Hallmark Gold Crown Store Purchases

• With a receipt, you may choose a refund or exchange.
• Without a receipt, you may request an exchange or an in-store credit.

Hallmark.com PurchasePlease click the E-Mail Us or Ask a Question button above to send us an e-mail or call us at 1-800-HALLMARK (1-800-425-5627) and follow the prompts given to speak to a representative. We'll work with you to make it right.Customer Service Hours
Monday - Friday: 8:00 a.m. to 5:00 p.m. (Central Time)
Saturday: Closed
Sunday: ClosedReturn policies at retail stores may vary. Please check with the store where you bought the item for return policy details.Source: Hallmark